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Services

A person for the judgement. A system for the rest.

Most of what is eating your week splits cleanly in two. Some of it needs a human being who knows your business. The rest of it only needs to happen reliably, which is a different problem with a different answer.

Full time or part time CRM included Two weeks to placement

What we do

Three things, and no more.

We would rather do three things properly than list twelve and be thin at all of them. Most clients start with the first and add the others when the work asks for it.

01 · The person

A vetted Virtual Assistant

One person, dedicated to your business and nobody else's. Recruited and employed by us, put through five vetting gates, and chosen by you in an interview rather than assigned to you on paper.

Recruiting, contracts, HR and payroll stay with us. Nothing lands on your books.

$2,000a month, full time
$1,000a month, part time

02 · The system

The GoldStarVA CRM

The work that does not need a person, running on its own. Reminders, follow up, nurture, pipeline and reporting, handled whether anyone is at a desk or not.

Included with every Virtual Assistant at no extra charge. Your Virtual Assistant works inside it or not, depending on what the role actually calls for.

$97a month on its own
$697a year

03 · The build

Automations and campaigns

For the build you need once, without hiring someone to do it. Our own automation specialist scopes and builds inside your CRM, and our marketing team writes and ships the campaigns that run through it.

If the building never stops, hire an Automation Specialist of your own instead. Both are below.

Scoped on the call

The roles

Who you can actually hire.

Each of these is a full time or part time placement, vetted for the role rather than for general availability. Every one runs the same five gates, and you interview the finalists yourself.

Full time or part time

Executive Assistant

The one who gives you back your calendar and your inbox.

  • Inbox triage and first replies
  • Calendar, scheduling and travel
  • Research, prep and briefing notes
  • The follow ups you keep forgetting
  • Documents, decks and filing

Full time or part time

Customer Support

The one who has answered before you have seen the message.

  • Email, chat and ticket queues
  • First response and resolution
  • Escalations routed to you only when needed
  • Order, booking and account questions
  • Help documentation kept current

Full time or part time

Social Media Manager

The one who keeps the calendar full when you are busy.

  • Content calendar and scheduling
  • Writing, editing and captions
  • Community management and replies
  • Simple graphics and short form edits
  • Monthly performance reporting

Full time or part time

Marketing Assistant

The one who runs the plan you already made.

  • Campaign setup and scheduling
  • Email builds and list management
  • Landing pages, funnels and forms
  • Asset collection and repurposing
  • Reporting on what actually ran

Full time or part time

Sales Development Rep

The one who fills the top of your pipeline.

  • Prospect research and list building
  • Outreach sequences and follow up
  • Qualifying inbound enquiries
  • Booking meetings into your calendar
  • Keeping the pipeline current

Full time or part time

Project Manager

The one who makes sure the thing actually ships.

  • Plans, timelines and named owners
  • Chasing whatever has stalled
  • Client and vendor coordination
  • Status reporting you do not have to ask for
  • Process written down as it goes

Full time or part time

Automation Specialist

The one who makes the system do the work instead of you.

  • Workflows, triggers and automated hand offs
  • Pipeline stages that update themselves
  • Connecting the tools you already pay for
  • Data hygiene, tagging and deduplication
  • Dashboards and reporting on a schedule

Full time or part time

Appointment Setter

The one who turns interest into something in the diary.

  • Working inbound enquiries while they are still warm
  • Outbound follow up by call, SMS and email
  • Qualifying against your criteria before booking
  • Booking straight into the right calendar
  • Confirmations, reminders and no show recovery

Full time or part time

Lead Generation Specialist

The one who finds the people worth talking to.

  • Research and list building against your ideal client
  • Enriching and verifying the data before it is used
  • Outreach sequences across more than one channel
  • Tracking replies, interest and objections
  • Handing qualified leads to whoever closes

Full time or part time

Video Editor

The one who turns the footage into something you can post.

  • Short form edits for social
  • Long form assembly, cuts and clean up
  • Captions, subtitles and thumbnails
  • Lower thirds and simple motion graphics
  • One recording repurposed into a week of posts

Something else

Not on this list?

Bring the role to the call. If we can vet for it properly we will place it, and if we cannot we will say so rather than send you someone approximate.

Scope the role

Every role runs the same five vetting gates You interview the finalists and choose Free replacement if the fit is ever wrong

Inside the CRM

The work that runs itself.

Included with every placement, and available on its own. It is not a portal for watching your Virtual Assistant. It is the machinery that means fewer things need one.

  1. 01
    Contacts and pipelinesEvery lead and client in one place, with the stage they are actually at.
  2. 02
    Funnels and formsCapture, route and tag enquiries without anyone rekeying them.
  3. 03
    SchedulingBookings that land in the right calendar with the reminders already set.
  4. 04
    Email and SMS automationNurture, follow up and reminders that go out whether anyone is at a desk or not.
Reporting, and builds beyond it Pipeline and campaign reporting comes as standard. Custom automation builds are scoped with our in house automation specialist and run on their own clock: a build takes weeks, and it runs alongside your placement rather than holding it up.
More on the CRM

Start here

Tell us what to take off your plate.

One call to scope the role. Two weeks to meet the people who can do it.

Book a discovery call Email us instead